wallo88 Privacy Policy

1. Introduction

wallo88 ("we", "us", "our") operates the online gaming platform accessible at wallo88.org (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the Platform, including registered players, visitors, and prospective users.

This Privacy Policy describes how wallo88 collects, uses, stores, shares, and protects personal data in connection with the Platform and our services. It also describes the rights available to you under applicable data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering for a wallo88 account, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Platform.

This Privacy Policy should be read together with the wallo88 Terms & Conditions, which govern your use of the Platform generally.

2. Data We Collect

wallo88 collects the following categories of personal data from and about you:

2.1 Identity and Contact Data

• Full legal name
• Date of birth
• Gender
• Nationality
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)

2.2 Verification and KYC Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents
• Selfie or facial image submitted for identity verification purposes
• Source of funds declarations where required

2.3 Financial Data

• GCash account number or mobile number linked to GCash
• PayMaya / Maya account details
• Bank account details (BPI, BDO, Metrobank, or other accepted banks) where provided for withdrawal purposes
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used

2.4 Gaming and Account Data

• Username and account ID
• Game history, including games played, bets placed, wins, and losses
• Bonus and promotion history
• Account preferences and settings
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Pages visited on the Platform, time spent, and navigation paths
• Session timestamps and login history
• Cookies and similar tracking technology data (see Section 9)

2.6 Communications Data

• Records of communications between you and the wallo88 support team, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

3. How We Collect Your Data

wallo88 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Data received from identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention services, and analytics providers, where permitted by applicable law.
• Publicly available sources: In limited circumstances, data from publicly available sources where relevant to fraud prevention or regulatory compliance.

4. How We Use Your Data

wallo88 uses your personal data for the following purposes:

Purpose	Description
Account management	Creating and maintaining your wallo88 account, verifying your identity, and managing your account settings.
Service delivery	Providing access to games, processing deposits and withdrawals, and delivering the features of the Platform.
Regulatory compliance	Complying with KYC, anti-money laundering (AML), and other legal obligations applicable to online gaming operators in the Philippines.
Fraud prevention	Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct.
Responsible gaming	Monitoring gaming activity to identify problem gambling indicators and administering responsible gaming tools and self-exclusion programs.
Customer support	Responding to your enquiries, resolving disputes, and improving the quality of our support services.
Marketing	Sending you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications.
Platform improvement	Analysing usage patterns to improve the Platform's features, performance, and user experience.
Legal proceedings	Establishing, exercising, or defending legal claims involving wallo88.

5. Legal Basis for Processing

wallo88 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Consent: Where you have given clear, informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform the contract between you and wallo88 — that is, to provide you with access to the Platform and its services.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to wallo88, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: Where processing is necessary for the legitimate interests of wallo88 or a third party, provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and service improvement.

6. Sharing Your Personal Data

wallo88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification service providers engaged to assist with player verification and AML compliance.
• Game providers: Licensed game studios and software providers whose games are available on the Platform, to the extent necessary for game delivery and fairness auditing.
• Analytics providers: Service providers that assist wallo88 in analysing Platform usage and improving the user experience, subject to data processing agreements.
• Regulatory authorities: Philippine gaming regulators, law enforcement agencies, and other government authorities where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by wallo88 in connection with legal, compliance, or financial matters, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of wallo88's business, your personal data may be transferred to the relevant third party as part of that transaction, subject to equivalent data protection commitments.

7. Data Retention

wallo88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with AML regulations applicable in the Philippines.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session.
• Support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing consent records: Retained until you withdraw consent or for three (3) years from the date of last interaction, whichever is earlier.

When personal data is no longer required, wallo88 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Data Security

wallo88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial and identity data.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Staff training on data protection obligations and information security best practices.

While wallo88 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying wallo88 immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

wallo88 uses cookies and similar tracking technologies on the Platform to enhance your experience, analyse usage, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to personalise your experience on the Platform.
• Analytics cookies: Collect anonymised data about how visitors use the Platform, helping us improve performance and content.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, where you have consented.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information about the specific cookies we use, please contact our support team.

10. Your Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by wallo88:

To exercise any of these rights, please contact the wallo88 Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

11. Minors

The wallo88 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. wallo88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal data to wallo88, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

wallo88 primarily processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where we engage third-party service providers whose infrastructure is located abroad. In all such cases, wallo88 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.

13. Changes to This Privacy Policy

wallo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform. The updated Privacy Policy will display a revised effective date at the top of this page.

Your continued use of the wallo88 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how wallo88 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wallo88, please contact our Data Protection Officer:

Email: [email protected]

Our support team is available 24/7 and will direct your enquiry to the appropriate person. We aim to acknowledge all data protection enquiries within 72 hours and to provide a substantive response within 30 days.